Bill Quiseng, Chief Experience Officer at billquiseng.com, is a blogger and award winning writer in the areas of customer service, associate engagement and leadership. His Facebook, Google pages and tweets are your #1 source for practical tips, insight and inspiration from various sources to help you improve your personal delivery of customer service.
Bill had over 30 years of luxury resort/hotel experience. Presently the resort manager of Marriott's KoOlina Beach Club, Bill was the general manager of The Inn at Bay Harbor‐A Renaissance Golf Resort, MI. Under his administration, The Inn was recognized as one of the World’s Best Hotels by Travel Leisure magazine.
Bill's personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism.